FAQs

What is AB crystal?

AB crystals are clear crystals that have a special film over them. The special film reflects the lights and shines different colours depending on its surroundings, giving an iridescent sparkle.


Does Interlink Express delivery means express delivery?

No, Interlink Express is a courier company that we use to deliver your goods.


How quickly can you get a made to order product to me?

If you are requiring a made to order item with a lead time of e.g. 3 weeks, we are usually able to furbish your order quickly in time for the date of your wedding. Please state this when ordering to avoid disappointment.


Do you ship internationally?

Yes we do, we ship all over the world. Shipping charges apply.


How should I store my veil before the wedding day?

Make sure it's kept wrapped in its tissue paper and stored in its box in an area free of moisture. Veils are very delicate and should be handled very gently to avoid snagging or tearing of the tulle. Prior to your wedding, it is advised to allow the veil the be hung in a warm room for a couple of days to allow any creases to drop out - letting it fall as it is designed.


I've seen an Arianna side tiara on a band but would prefer it on a comb, is this possible?

Almost always, yes. All Arianna products are made to order so if you have any requests, please state when ordering.


There is a shoe style that I love but would like some crystals added to give it a that extra sparkle, is this a service you provide?

Yes! We offer a bespoke shoe embellishment service. Whether it's the heel you want encrusted in sparkling diamantes, or a light scattering of pearls and crystals over the entire shoe, we can do it.


There is a pair of shoes on your website that I'm interested in but would like to try before I buy, is this possible?

Yes, if you aren't too far from our studio in East Sussex, why not come in and try before you buy? We hold stock of over 70 beautiful shoe styles. We would advise to call in advance before coming to see if we have the shoe style, in your size in stock. If for any reason we don't, it's not a problem we can order it in for you.


Do you offer any discount on orders of multiples?

If you are looking to order 3 or more bridesmaid dresses, pairs of shoes etc, yes. We offer a percentage off depending on the value of the order. Please call or email for more information.


Are all shoes and bags dyeable?

Not all, but the majority are. It will state in the product description if the style is dyeable or not. Please note that all of the Benjamin Adams shoes in this seasons collection are non dyeable.


Are there only certain colours I can have my shoes dyed to?

No, you can have your shoes dyed to any colour you want. Just provide us with a swatch and your shoes will be dyed to match perfectly!

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