Privacy Statement

Lace & Favour is committed to ensuring your privacy and maintaining the security of any personal information provided by you. We strictly adhere to the requirements of the Data Protection Act 1998. The purpose of this privacy statement relates to what information we collect and how we use it.

You can access our website home page and browse our site without disclosing your personal information. However, when you request a brochure or place an order you will be required to provide certain information about yourself.
When you order, we will require your name, address, telephone number, e-mail address (if you have one), and card details. You have the option to withhold any information details not required for the order process.

We use your personal information to
a) Process your order
b) Notify you of any enhancement to our services, such as changes to our website.
c) Inform you of any new products and services, or special offers which may be of interest to you.

If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so Lace & Favour are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999, or the Direct Marketing Association (DMA) Code of Practice.

We will not sell, render or supply your information to any third party for commercial purposes. Occasionally it is necessary for us to make enquiries essential for credit/debit card validation purposes.

We follow strict security guidelines relating to the storage and disclosure of information which you supply to prevent unauthorised access in accordance with the data protection act.

We do not collect any information about you except when you specifically and knowingly volunteer this to maintain the accuracy of our data base.

You have a right to access the personal data that we hold on you at any time. Please send a written request and £10 to the address below, quoting Security and Privacy Enquiry.

If you do not wish to be contacted, you can request that we stop using your information by writing to our customer services department at the address below.

Should you have any questions relating to this statement please contact us in writing at:
Lace & Favour, Mulberry House, 10 Highlands Close, Crowborough. East Sussex. TN6 1BE