Terms & Conditions

Lace & Favour is a trading name of Lace & Favour Ltd. Our trading address is,
Suite 1, Clock House Court, Beacon Road, Crowborough, East Sussex, TN6 1AF.

You can contact Lace & Favour by telephone, e-mail or post.
By telephone on 0844 381 4481 Tuesday to Friday 9:30am to 5:30pm & Saturdays 9:00am to 3:00pm
By email to sales@laceandfavour.com
By post in writing to: Suite 1, Clock House Court, Beacon Road, Crowborough, East Sussex, TN6 1AF.

Ordering

Orders may be placed online 24/7 or alternatively, if preferred by telephone on 0844 381 4481 five days a week Tuesday to Friday 9:30am to 5:30pm and Saturdays 9:00am to 3:00pm. Please have to hand the details of the goods you wish to purchase and the method of payment.

International Orders

International orders can be placed in the same way either online or by phone.We are happy to send orders to any worldwide destination. If you are telephoning from outside the U.K. Please call +44 844 381 4481. However these orders are subject to different delivery charges. We will contact you to advise you of the delivery costs and delivery time. Goods delivered abroad are subject to local custom and excise duty which you are responsible for paying. (Not applicable if delivering to countries which are part of the EEC)

Order Confirmation

Lace & Favour will send you a confirmation of your order by email. If there are any problems with your order, we will advise you as soon as possible. If you change your mind after placing an order, please contact us and we can cancel or amend your order up until the time of dispatch. We are not however able to accept changes or cancellations of personalised or bespoke items once they have been made.

Methods of Payment

Lace & Favour accepts payments by Pay Pal, and all major debit and credit cards including American Express. For orders placed by telephone and any orders placed at our studio, additional methods of payment are accepted such as cash and BACS payments. If you wish to make a payment by BACS, please telephone for our bank details. We also will accept payment by cheque, however orders will not be released or dispatched until funds have cleared.

Samples & Colour Matching

We are very happy to supply samples, subject to a minimum charge of £1.00, refundable against any subsequent order. All samples will be charged at the retail price of the item, plus postage. Ribbon/fabric swatches are usually sent FOC. If you would like us to colour match ribbons or other bespoke items, please send us a sample of your fabric, and we will do our very best!

Returns & Refunds Policy

We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days of receipt provided it is in its original, unused condition. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested. Please ensure you enclose the dispatch note in the parcel you are returning. You will be responsible for the return delivery costs. The refund for the goods returned will be in the form of the original payment, either to the debit or credit card used or to your PayPal account. Our refunds and returns policy complies with the Distance Selling Regulations 2000, as published by the office of fair trading.
Non returnable items include - Joyce Jackson veils, Arianna headpieces and jewellery, knickers, earrings, dyed shoes, dresses and personalised items.

Statutory Rights

If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original box/packaging, where applicable. In these circumstances, Lace & Favour will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required, postage paid.

Products & Descriptions

Every care has been taken to ensure that details of our products and prices are correct.We do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item be no longer available due to circumstances beyond our control. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.

Value Added Tax (VAT)

Prices stated include VAT where applicable. For the UK including Northern Ireland and the Isle of Man but excluding the Republic of Ireland and all EEC member states, VAT is charged at the current rate of 20%.

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