Delivery & Returns

Method of Shipment

All Lace & Favour orders are sent via Royal Mail Tracked & Signed. For all deliveries, you will receive an email or text notification when your parcel has been dispatched and is out for delivery.

Delivery Times

Due the bespoke nature of many of our products, the delivery time of your order will vary depending on the item(s) ordered. The average delivery time is 3-5 working days, however certain special orders and bespoke items can take longer. Orders for multiple items will not usually be dispatched until the order is complete. Please refer to the guide at the end of this page for more information on anticipated delivery times.

If you require anything in a hurry, please call us on 0844 381 4481. We always try to accommodate last minute requests, and will do our very best to help you.

Delivery Charges

Methods of Payment

Lace & Favour accepts payments by PayPal, and all major debit and credit cards including American Express. For orders placed by telephone and any orders placed at our studio, additional methods of payment are accepted such as cash and BACS payments. If you wish to make a payment by BACS, please telephone for our bank details. We also will accept payment by cheque, however orders will not be released or dispatched until funds have cleared.

UK Returns

We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days of receipt provided it is in its original, unused condition. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested.

Please fill out our online returns form and enclose your dispatch note in your returning parcel. Once you've submitted our online returns form, you will be emailed a link to generate your Royal Mail returns label. Print off your returns label, affix to your parcel and take it to the Post Office to be scanned. The returns cost of £3.50 will be deducted from your refund. The refund for the goods returned will be in the form of the original payment.

International Returns

At this current time, we do not offer a returns label for international orders. Please return the item(s) to the returns address below. We suggest you use a recorded delivery service, for your own insurance.

Non Returnable Items

Joyce Jackson Veils, Belts & Cover-Ups
Arianna Hair Accessories & Jewellery
Earrings (for hygiene reasons)
Dyed Shoes
Bridesmaid Dresses
Personalised Items

Returns Address

Lace & Favour Ltd
Suite 1
Clock House Court
Beacon Road
Crowborough
East Sussex
TN6 1AF

Shipping Time Guidelines By Product

Arianna Headpieces & Jewellery 3 weeks
Linzi Jay Tiaras, Veils & Accessories 5-7 days
Linzi Jay Dresses 12 weeks
Ivory and Co Headpieces & Jewellery 3-5 days
SassB Headpieces & Jewellery 5-7 days
Gadegaard Design 4-6 weeks
Joyce Jackson Veils 3-4 weeks
Rainbow Club Shoes, Handbags & Veils 3-5 days
Pink Paradox London Shoes & Handbags 3-5 days
Perfect Bridal Shoes 3-5 days
Rachel Simpson Shoes - 3-5 days
Harriet Wilde Shoes 3-5 days
Freya Rose Shoes 3-5 days
Diane Hassall Shoes 3-5 days
Sasso Feather Stoles & Shrugs 3-5 days
Eliza Jane Howell Headpieces 6-8 weeks
Eliza Jane Howell Capes 10-12 weeks
Tiffanys Illusion Prom Dresses 3-5 days if item in stock or 8-10 weeks for made to order