Delivery & Returns
Method of Shipment
All Lace & Favour orders to UK addresses are sent via courier using DPD Local. All deliveries are fully trackable and show real time location. For all deliveries, you will receive an email or text notification stating a one hour time slot when you can expect your order to be delivered.
Due the bespoke nature of many of our products, the delivery time of your order will vary depending on the item(s) ordered. The average delivery time is 7-10 days, however certain special orders and bespoke items can take longer. You will receive notification accordingly. Orders for multiple items will not usually be dispatched until the order is complete. Please refer to the guide at the end of this page for more information on anticipated delivery times.
If you require anything in a hurry, please call us on 0844 381 4481. We always try to accommodate last minute requests, and will do our very best to help you.
UK Delivery - £4.95 (FREE over £100)
Northern & Southern Ireland - £13.95
USA / Canada - £24.95
Australia / New Zealand - £24.95
Germany / France / Belgium / Netherlands / Luxembourg - £14.95
Denmark / Austria - £16.95
Spain / Italy / Czech Republic / Slovakia - £18.95
Sweden / Switzerland / Finland / Poland / Slovenia / Portugal / Croatia / Estonia / Hungary - £23.95
Norway / Iceland / Latvia / Lithuania / Greece / Bulgaria / Romania / Serbia / Bosnia and Herzegovina - £24.95
United Arab Emirates - £29.95
Asia - £29.95
International Delivery Charges
Our beautiful Lace & Favour product range is available for delivery worldwide. Shipping charges will vary depending on the destination - (please see delivery charges above). Please email email@example.com and we will be happy to confirm how quickly you can expect to receive your order.Methods of Payment
Lace & Favour accepts payments by PayPal, and all major debit and credit cards including American Express. For orders placed by telephone and any orders placed at our studio, additional methods of payment are accepted such as cash and BACS payments. If you wish to make a payment by BACS, please telephone for our bank details. We also will accept payment by cheque, however orders will not be released or dispatched until funds have cleared.
We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days of receipt provided it is in its original, unused condition. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested.
Please fill out our online returns form and ensure you enclose the dispatch note in the parcel you are returning. You will be responsible for the return delivery costs. The refund for the goods returned will be in the form of the original payment, either to the debit or credit card used or to your PayPal account.
For ease, we offer a collection service where by our courier will come to your address and collect the parcel you want to return. The cost for this service is £9.95. This will be deducted from your refund once we receive the return. If you'd like us to arrange a collection for your return, please email firstname.lastname@example.org and a member of our team will gladly assist you.
Non Returnable Items
Joyce Jackson Veils, Belts & Cover-Ups
Arianna Hair Accessories & Jewellery
Earrings (for hygiene reasons)
Please send any returns to:-
Lace & Favour Ltd
Clock House Court
Shipping Time Guidelines By Product
Arianna Headpieces & Jewellery 3 weeks
Linzi Jay Tiaras, Veils & Accessories 5-7 days
Linzi Jay Dresses 12 weeks
Ivory and Co Headpieces & Jewellery 3-5 days
SassB Headpieces & Jewellery 5-7 days
Gadegaard Design 4-6 weeks
Joyce Jackson Veils 3 weeks
Rainbow Club Shoes, Handbags & Veils 3-5 days
Pink Paradox London Shoes & Handbags 3-5 days
Benjamin Adams Shoes 3-5 days
Rachel Simpson Shoes - 3-5 days
Harriet Wilde Shoes 3-5 days
Freya Rose Shoes 3-5 days
Sasso Feather Stoles & Shrugs 3-5 days
Eliza Jane Howell Headpieces 6-8 weeks
Eliza Jane Howell Capes 10-12 weeks
Tiffanys Illusion Prom Dresses 3-5 days if item in stock or 8-10 weeks for made to order