How we process and handle returns
We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days from the date you receive your order provided it is in its original, unused condition. We will issue a refund excluding the original delivery charge. Please see a list of our non-returnable items below.
Once we've received your return, the refund will be processed within 10 working days from the date that your order is marked as 'return received'. The money will be credited to the original method of payment.
Unfortunately we do not offer exchanges. If you require a different size/color, simply place a new order and return the item that isn't needed for a refund.
Please Send Returns To:
Lace & Favour
Unit 8, Crowborough Business Park
Non Returnable Items
Joyce Jackson Veils, Belts & Cover-Ups
Arianna Hair Accessories & Jewelry
Arianna Robes (made to order)
Earrings (for hygiene reasons)
Shoes which have been hand colored.
Linzi Jay Bridesmaid Dresses
Linzi Jay Flower Girl Dresses
Personalized items and ribbons.