What is your returns process?

We hope that you will love everything about your Lace & Favour order. However, we do understand that sometimes returns are necessary!

You may return the item(s) for a refund within 30 days from the date you receive your order, provided it is in its original, unused condition.  Once we’ve received your item, we will credit your original payment method within 10 working days.

If you would like to exchange an item, please detail this in the online returns form. We will then arrange for the new item to be sent to you in the different size or color requested.

Non-Returnable Items

Some of our wedding accessories, dresses and shoes are non-returnable. This is for hygiene reasons (in the case of earrings) or due to the bespoke nature of many of our products.

Non-returnable items include:

• Joyce Jackson Veils, Belts & Cover Ups
• Arianna Hair Accessories & Jewelry
• Gadegaard Design
• Earrings
• Shoes which have been hand colored
• Linzi Jay Bridesmaid Dresses
• Linzi Jay Flower Girl Dresses
• Angels Forever Prom Dresses
• Personalized items

If you have any questions about delivery and returns, please get in touch!