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Here is a list of questions we get asked frequently by our brides. If the answer to your question is not below, please email or give us a call and we can answer any questions you may have.
When you order a made to order item from us, approximate lead and dispatch times are provided on the individual listing. This is because lead times can vary depending on the designs.
However, if you require an item sooner, we are usually able to process, fulfill and despatch your order in time for the date of your wedding. Simply let us know your lead time (e.g. 3 weeks) in the ‘customer comments’ box at checkout when ordering, and leave the rest to us!
Yes, we ship worldwide! For more information, please visit our delivery page.
Please note that bespoke and custom made items can take longer, so if you require anything in a hurry please email [email protected]. We always try to accommodate last minute requests and will do our very best to help you!
We hope that you will love everything about your Lace & Favour order. However, we do understand that sometimes returns are necessary!
Our returns process can be completed in 3 easy steps:
All that we ask is that you return your item(s) within 30 days of receipt in its original, unused condition. Once we’ve received your item, we will credit your original payment method within 10 working days.
If you would like to exchange an item, please detail this in the online returns form. We will then arrange for the new item to be sent to you in the different size or colour requested.
If you live outside the UK and would like to return an item, we ask you to return your items via a recorded delivery service. This ensures the item is insured on its journey back to us.
For more information on International returns and exchanges, please see our dedicate Delivery and Returns page where you'll also find the full returns address.
Some of our wedding accessories, dresses and shoes are non-returnable. This is for hygiene reasons (in the case of earrings) or due to the bespoke nature of many of our products.
Please visit our Returns page to view the complete list of non-returnable items.
When your order is shipped, you will receive a tracking reference number which can be used to keep track of your order’s progress.
You can do this by entering your tracking reference number on the Royal Mail Track & Trace webpage.
All orders from Lace & Favour are shipped via this method and will require a signature on arrival to ensure the safe delivery of your parcel.
Questions About Your Order
If you have any questions or queries regarding the status of your order, in the first instance we recommend using your reference number to track your order via Royal Mail.
In the unlikely event that your order is lost or damaged, please contact us directly on 01892 667571.
