How we process and handle returns
We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days of receipt provided it is in its original, unused condition. Please note that our 30-day return window requires the parcel returned to physically arrive back at our warehouse within this time frame. It is not 30 days from the date the parcel is posted out. We will issue a refund excluding the original delivery charge, minus the returns cost if our returns label is used. We can exchange an item for a different size/colour if requested. Please see a list of our non-returnable items below.
Returns via Royal Mail: To make the returns process easier, we offer Royal Mail labels to UK Mainland and Northern Ireland customers. If you wish to use our returns label a cost of £3.50 will be deducted from the total refund amount.
How to Return Your Order
Complete our Online Returns Form found at the bottom of our website. Once complete this will send you an email confirmation.
Enclose your dispatch note within your returned parcel.
Return your parcel to the address below or use our Returns Label.
Print off your returns label and attach it to the outside of the parcel.
Take your parcel to any Post Office. Please remember to obtain proof of postage. We strongly advise retaining the receipt until the item(s) are refunded, as this enables us to trace your return.
Once we've received your return, the refund will be processed 10 working days from the date that your order is marked as return received. The money will be credited to the original method of payment.
Haven't got a printer? Don't worry. You can take the email you received from Royal Mail returns label that has the QR code and show this at your local post office and they can print the label for you.
Haven't received the link for your returns label? - Please Click Here
We offer FREE UK exchanges. Please submit your exchange request via our online returns form and select exchange. Then in the box provided please confirm the size you wish for the exchange pair. Please note that we can only exchange an item for the same item in a different size/colour. This service is currently only available in the UK. If you require a different product please place a brand new order. For international exchanges we recommend that you return the order you have a place a brand new order separately.
At this current time, we do not offer a returns label for international orders. Please return the item(s) to the returns address below. We suggest you use a recorded delivery service, for your own insurance. Please ensure you clearly label your parcel as a 'return' for customs purposes. This will avoid any deductions to your refund. We will not be responsible for any customs charges.
Please Send Returns To:
Lace & Favour
Unit 8, Crowborough Business Park
Non Returnable Items
Joyce Jackson Veils, Belts & Cover-Ups
Arianna Hair Accessories & Jewellery
Arianna Robes (made to order)
Earrings (for hygiene reasons)
Shoes which have been hand coloured.
Linzi Jay Bridesmaid Dresses
Linzi Jay Flower Girl Dresses
Personalised items and ribbons.