How we process and handle returns
FREE UK Returns
We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund free of charge within 30 days of receipt provided it is in its original, unused condition. Please see a list of our non returnable items below. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested.
Please complete our online returns form and enclose your dispatch note in your returning parcel. Once you've submitted your online return, you will be emailed a link to create your free Royal Mail returns label. Print off your returns label, affix to your parcel and take it to the Post Office to be scanned. The refund for the goods returned will be in the form of the original payment.
Once we've received your return, the money will be credited within 5-10 working days to the original method of payment.
We offer FREE UK exchanges. Please submit your exchange request via our online returns form. Please note that we can only exchange an item for the same item in a different size/colour. This service is currently only available in the UK.
At this current time, we do not offer a returns label for international orders. Please return the item(s) to the returns address below. We suggest you use a recorded delivery service, for your own insurance. Please ensure you clearly label your parcel as a 'return' for customs purposes. This will avoid any deductions to your refund. We will not be responsible for any customs charges.
Lace & Favour
Crowborough Business Park
Non Returnable Items
Joyce Jackson Veils, Belts & Cover-Ups
Arianna Hair Accessories & Jewellery
Gadegaard Design Accessories
Earrings (for hygiene reasons)
Shoes which have been hand coloured.
Linzi Jay Bridesmaid Dresses
Linzi Jay Flower Girl Dresses