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Terms and Conditions

Lace & Favour is a trading name of Lace & Favour Ltd. Our trading address is,
Unit 8, Crowborough Business Park, Park Road, Crowborough, East Sussex TN6 2GZ

You can contact Lace & Favour by telephone, e-mail or post.
By telephone on 01892 667571 Monday to Friday 11:00am to 3:00pm
By email to
By post in writing to: Lace & Favour Unit 8, Crowborough Business Park, Park Road, Crowborough, East Sussex, TN6 2GZ


Orders may be placed online 24/7 or alternatively, if preferred by telephone on 01892 667 571 five days a week Tuesday to Friday 11:00am to 3:00pm. Please have to hand the details of the goods you wish to purchase and the method of payment.

International Orders

International orders can be placed in the same way either online or by phone.We are happy to send orders to any worldwide destination. If you are telephoning from outside the U.K. Please call +44 1892667571. However these orders are subject to different delivery charges. We will contact you to advise you of the delivery costs and delivery time. Goods delivered abroad are subject to local custom and excise duty which you are responsible for paying. 

Order Confirmation

Lace & Favour will send you a confirmation of your order by email. If there are any problems with your order, we will advise you as soon as possible. If you change your mind after placing an order, please contact us and we can cancel or amend your order up until the time of dispatch. We are not however able to accept changes or cancellations of personalised or bespoke items once they have been made.

Methods of Payment

Lace & Favour accepts payments by PayPal, and all major debit and credit cards including American Express. For orders placed by telephone and any orders placed at our studio, additional methods of payment are accepted such as cash and BACS payments. If you wish to make a payment by BACS, please telephone for our bank details.

Samples & Colour Matching

We are very happy to supply samples, subject to a minimum charge of £1.00, refundable against any subsequent order. All samples will be charged at the retail price of the item, plus postage. Ribbon/fabric swatches are usually sent FOC. If you would like us to colour match ribbons or other bespoke items, please send us a sample of your fabric, and we will do our very best!

Returns & Refunds Policy

We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days of receipt provided it is in its original, unused condition. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested. Please ensure you enclose the dispatch note in the parcel you are returning. You will be responsible for the return delivery costs. The refund for the goods returned will be in the form of the original payment, either to the debit or credit card used or to your PayPal account. Our refunds and returns policy complies with the Distance Selling Regulations 2000, as published by the office of fair trading.

Terms and Conditions relating to the care and return of shoes.

Every year we supply thousands of brides with their perfect wedding shoes, and we are happy to refund all shoes that meet our quality control standards upon return. Please be aware that every returned pair of shoes will be inspected.

To avoid any issues with refunds, we ask that all shoes are handled with the utmost care whilst trying on at home, as follows:-

Please ensure that when trying on the shoes, you do so on a clean carpeted area. Shoes tried on hard floor surfaces or outdoors are easily damaged. Shoes returned in a less than pristine condition WILL NOT BE REFUNDED.

The shoes must be returned in their original packaging, with all tissue and other protective packaging in tact. Please take care to return the shoes and all packaging which is considered to be part of the product, in the same condition they were received.

Please do not stick any form of tape or labels directly on the shoe box. Shoe boxes returned which have been written on, or defaced with labels or tape are not acceptable and will not be refunded. We accept that shoe boxes do sometimes get damaged in transit. In this instance, it will not affect your refund.

Pay particular attention to the care of satin shoes when trying on. Satin shoes are very easily marked by dirty hands, floors and feet. Satin shoes returned with toe marks, make up on straps, spillages, scuffs etc. will not be refunded.

Shoes returned with outer soles that are marked or pitted in any way, with sticky marks, pet hair etc.will not be refunded.

Please appreciate that any shoes you return are potentially another bride’s wedding shoes. As of January 1st 2022, shoes which are returned in a non-resalable condition will be disposed of or returned to sender.



Items that are made to order, or customised in any way ARE NOT REFUNDABLE.

This includes the following:-
Arianna Hair Accessories and Jewellery
Joyce Jackson Veils
Linzi Jay Bridesmaid Dresses
Linzi Jay Flower girl Dresses
Personalised items and ribbons.
Hand coloured Shoes & Bags.

All earrings, and jewellery sets with earrings cannot be returned for hygiene reasons.


Statutory Rights

If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original box/packaging, where applicable. In these circumstances, Lace & Favour will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required, postage paid.

Products & Descriptions

Every care has been taken to ensure that details of our products and prices are correct. We do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item be no longer available due to circumstances beyond our control. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.

Value Added Tax (VAT)

Prices stated include VAT where applicable. For the UK including Northern Ireland and the Isle of Man but excluding the Republic of Ireland and all EEC member states, VAT is charged at the current rate of 20%.

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