Here is a list of questions we get asked frequently by our brides. If the answer to your question is not below, please email or give us a call and we can answer any questions you may have.
What is AB crystal?
AB crystals are clear crystals that have a special film over them. The special film reflects the lights and shines different colours depending on its surroundings, giving an iridescent sparkle.
How quickly can you get a made to order item to me?
If you are requiring a made to order item with a lead time of e.g. 3 weeks, we are usually able to furbish your order quickly in time for the date of your wedding. Please state this in the 'customer comments' box at checkout when ordering to avoid disappointment!
Do you ship internationally?
Yes we do, we ship world wide! Shipping charges apply.
How should I store my veil before the wedding day?
Make sure it's kept wrapped in its tissue paper and stored in its box in an area free of moisture. Veils are very delicate and should be handled very gently to avoid snagging or tearing of the tulle. Prior to your wedding, it is advised to allow the veil the be hung in a warm room for a couple of days to allow any creases to drop out - letting it fall as it is designed.
Do your veils come with combs attached?
Yes, all our veils come with a comb attached to secure the veil into your hair. The only designs that may not have a comb are our cap veils.
I've seen a bridal veil that I love, but would like it made as a two tier, is this possible?
The majority of the time, yes! Most of our wedding veils are made to order, meaning you can customise the veil to your specific requirements. Our two tier veils can also be made as a single tier if preferred.
What is the difference between classic and Italian tulle?
Classic tulle is a slightly stiffer tulle and gives the veil more volume and shape, making the veil look more structured. The classic tulle works well with two tier veils and shorter, bouffant styles.
The Italian tulle is very soft and floaty and is a more popular choice for the modern day bride. The Italian tulle works especially well with longer styles and single tier veils. If you want the veil to sit neatly down your back, the Italian tulle is a better option.
I've seen an Arianna side tiara on a band but would prefer the design on a comb, is this possible?
Almost always, yes. All Arianna accessories are made to order so if you have any requests, please state when ordering.
There is a shoe style that I love but would like some crystals added to give it a that extra sparkle, is this a service you provide?
Yes! We offer a bespoke shoe embellishment service. Whether it's the heel you want encrusted in sparkling diamantes, or a light scattering of pearls and crystals over the entire shoe, we can do it.
There is a pair of shoes on your website that I'm interested in but would like to try before I buy, is this possible?
Yes, if you aren't too far from our studio in East Sussex, why not come in and try before you buy? We hold stock of over 70 beautiful shoe styles. We would advise to call in advance before coming to see if we have the shoe style, in your size in stock. If for any reason we don't, it's not a problem we can order it in for you.
Do you offer any discount on orders of multiples?
If you are looking to order 3 or more bridesmaid dresses, pairs of shoes etc, yes. We offer a percentage off depending on the value of the order. Please call or email for more information.
Are all your shoes and handbags dyeable?
Not all, but the majority are. It will state in the product description if the style is dyeable or not. Please note that all of the Benjamin Adams shoes in this seasons collection are non dyeable.
Are there only certain colours I can have my shoes dyed to?
No, you can have your shoes dyed to any colour you want. Just provide us with a swatch and your shoes will be dyed to match perfectly!
I have a pair of shoes that I purchased from a different store, can you still dye them for me?
Providing the shoes are a brand we sell and are made in a dyeable fabric, yes!
Are your bridesmaid dresses only available in the colour shown in the pictures?
No, our bridesmaid dresses are available in a wide range of colours! To request a swatch, please drop us an email.
When should I buy my bridesmaid dresses?
Bridesmaid dresses should be ordered at least 5 months before your wedding day. The lead time on our dresses is anywhere between 8-12 weeks. This allows plenty of time for any alterations that may be needed.
It's only 3 months before my wedding and I haven't yet got my bridesmaid dresses, can they still be ordered in time?
Possibly! It depends on the designer of the bridesmaid dresses and rush charges apply.
When should I buy my wedding shoes?
Make sure you have your wedding shoes in time for your first dress fitting as this will determine the length your dress should be altered to. It's also the perfect opportunity to see your complete ensemble!
When should I buy my wedding veil?
The veil should be purchased after you've chosen your dress. This way you'll know what style, length and colour will best complement your gown.
When should I buy my bridal hair piece?
If you've decided to wear a hair piece on your wedding, make sure you have it to bring to your hair trial. It is important that your hairdresser knows exactly what their doing on the actual day!